Terms and Conditions of Use

1. Definitions:

Who is “IsThisLost” ? “IsThisLost” represents the IsThisLost Company, its employees, contractors, vendors, agents and it’s websites located at http://IsThisLost.com, http://IsLo.st and other internet addresses registered to the IsThisLost Company.

Who is a “Owner”? Owner is a person that owns the protected items and that has a currently active paid or free registration with IsThisLost.

Who is a “Finder”? Finder is any person, business or organization or public service agency like a Police Department, that reports a lost and then found item using the IsThisLost.com website or the IsThisLost phone numbers.

Who is “Admin” or “Customer Support”? Admin or Customer Support are IsThisLost owners, employees and/or agents that help users of IsThisLost in setting up their registration with IsThisLost and answer questions for new users. They also help Finders easily report and return a found item.

What is a “Tag”? A tag is any device supplied by IsThisLost, used to apply a unique ID code to any object owned by the Owner. IsThisLostprovides tags solely for use by the Owner. They are the property of IsThisLost Company and may be used only for the purpose of allowing a lost Owner’s item to be returned by a Finder. All other uses of the tags are not allowed under this agreement.

 2. What is this Agreement? 

Your purchasing products and/or service from IsThisLost and/or registering an account with or without using an IsThisLost tag, or using a IsThisLost tag, or using IsThisLost email messaging service, or calling or speaking with an agent on the IsThisLost phone messaging service, you agree to all terms, conditions, and notices contained or referenced herein, which incorporate by reference any other policies or guidelines contained on IsThisLost.com (the "Terms and Conditions"). If you do not agree to these Terms and Conditions please do not use this site and promptly return any tags you have purchased, or destroy any free tags you may have obtained. We reserve the right, at our discretion, to update or revise these Terms and Conditions. Please check the Terms and Conditions periodically for changes. Your continued use of this site following the posting of any changes to the Terms and Conditions constitutes acceptance of those changes.

3. Who can get into this agreement?

By Location: This service is launched and available in the USA and Canada only. The protection for lost items that are tagged with IsThisLost tags can work outside of the USA, however you need to be a person normally residing in the USA and Canada if you would like to purchase our service or register an account with IsThisLost. Persons or entities described under Item 9 below may not enter into this agreement, nor use the IsThisLost service.

Businesses: This contract does not cover protection for business entities. If you are a business entity, please contact us at b2b@isthislost.com for a relevant offer and Terms of Service.

Owners: You represent that you are using IsThisLost solely for your personal use, and that you would not market, sell or otherwise distribute products and content of IsThisLost in any form to any third party without written permission from IsThisLost.

Children: children under the age of 16 may not purchase and/or use this service. By purchasing one of our products and/or plans, you agree that you are over the age of 16 as of the date of purchase and able to enter into legally binding contracts in your state. Parents and/or legal guardians of minors under the age of 16 may subscribe to IsThisLost and apply the tags to the belongings of their minor children. However, all communication with IsThisLost and the Finder shall be conducted by the parent that has entered into this contract.

Belongings: by getting into this contract and by using IsThisLost tags, you represent that you are a legal owner of the objects you apply the tags to and request a return of.

4. What is Included?

IsThisLost service is sold as bundles of service plans and a set of tags. Plans range from 100 days under the trial bundle upto 375 days for paid bundles. Each bundle includes a set of tags that can be used to protect the Owner’s items.

Limits of use: are determined by the tags that come with the bundle. You agree that the number of IsThisLost branded tags available to you limit the number of items that can be protected by you. If you use one of our Free tags, then you agree that you have not requested or used such  free tags from IsThisLost.com more than once. IsThisLost also limits communication with you, from a Finder or from an Admin, using the 2 email addresses and 2 phone numbers that are constituted in your User Profile on the IsThisLost websites.

Each bundle is priced together and may not be purchased separately, unless offered separately by IsThisLost. You may purchase, return or exchange bundles as a whole, and the bundles may not be split and/or recombined. If you are not satisfied, you may return for refund the entire bundle, including all the tags and other products shipped to you with the bundle. Please review our Returns and Exchanges Policy. If you are not satisfied with one or more tags, please contact our Customer Service and we would be more than happy to replace those tags.

Additional Tags: You may purchase additional tags to increase the number of items to use with your plan.

Renewal: Plans would be renewed at a price equal to what you paid for. Should your number of tags equal or exceed higher bundled quantities,your renewal would be priced at the higher bundled price. You would receive a renewal notice that would outline such a bundled price and any offers available at that time.

Security: IsThisLost takes electronic and personal security very seriously. IsThisLost websites use industry standard secured sockets layer(SSL/HTTPS) technology to protect your information while using the websites. IsThisLost also does not store any payment card information on its servers and makes use of the strongest security measures available through its industry leading vendors including payment providers,operating systems, website hosting providers.

You agree within this agreement, that no service is a 100% secure and that information security breaches are always possible. You also agree to hold IsThisLost harmless in the event of any such breach that adversely affect you, your belongings, your personal information and/or your use of any of your belongings.

5. What are your responsibilities?

Proprietory Rights: You agree that IsThisLost owns or licenses all software, data, content, graphics, forms, photographs, artwork, images,business processes, audio/video clips, documentation and other material on or made available through its websites, literature, phone numbers, advertising materials etc. All such Proprietary materials are protected pursuant to United States copyright, trademark, patent and other applicable laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Site Materials. You also agree that all names, trademarks, service marks, certification marks, symbols, slogans or logos appearing on the Site are proprietary to IsThisLost, or its affiliates, licensors, or suppliers. Use or misuse of these marks is expressly prohibited and may violate federal and state trademark law. Your only rights are to the use of the site, service, email and phone numbers in accordance with these Terms and Conditions.

Copyright: You will not copy, reverse engineer, re-use IsThisLost digital content, patented processes, designs, trademarks, service marks including “IsThisLost?”, “IMLost”, “AmILost” etc. without the written permission from the management of IsThisLost at the time of such use.

Disallowed use: you will not try to use the service in any fashion that it is not designed for. Please review our FAQs, description on website,packaging, material mailed/emailed to you by IsThisLost and/or direction provided on the IsThisLost website, for how the service may be used. You will not use IsThisLost for any illegal or unauthorized purposes that violate any laws (including import, export and copyright laws). You will not modify or hack into the sites or modify another website to falsely imply that it is associated with IsThisLost. You will not use IsThisLost to upload, post, or transmit unsolicited email, SMSs, or any kind of software of destructive nature. You will not use IsThisLost to stalk or harass another user or another person. You will not attempt to gain unauthorized access to IsThisLost databases, computer system or engaging in any activity that interferes with the performance of, or impairs the functionality of the website or any services provided by IsThisLost. You further agree not to copy, store, distribute, exchange, publicly display, broadcast, publish by hard copy or electronic means, compile or create derivative works of the IsThisLost material or otherwise exploit the IsThisLost materials in any way for any purpose without prior written approval from IsThisLost.You acknowledge and agree that upon such disallowed use of IsThisLost materials, IsThisLost shall be entitled to an injunction in addition to any other remedies available by law.

Sharing: you will not use the service with individuals or any entities that normally do not reside at the address you used to sign up.

Profile: You will keep your User Profile with IsThisLost complete and accurate at all times. If a lost item is reported found, IsThisLost will try to reach you using all your contact information, e.g. all your email addresses and phone numbers listed on the User Profile. IsThisLost is not responsible for charges you may incur for receiving phone calls, text messages, email, and courier or regular mail from IsThisLost or from a Finder. f. Submission of Information: You may submit information in physical or electronic form to IsThisLost using its website, regular mail,email service, SMS or phone service that helps to provide the IsThisLost service as described here. You agree that any such submission of materials by you constitutes your agreement with the following: 

i. That you fully own the materials provided by you and do not infringe on any intellectual property or proprietary rights or privacy of any person or entity, or have obtained written consent to publicly share such materials;

ii. That by providing such information, you are not violating any law, statute, ordinance or regulation, and that such information is not defamatory, libelous, threatening or harassing another individual or entity.

iii. That you by providing such material, you are granting IsThisLost a worldwide, perpetual, irrevocable, non-exclusive and royalty free license to use in use, distribute, reproduce, store, share, modify and create derivative works from such materials. That IsThisLost may refuse to post such materials or remove such materials at it’s discretion, for any reason whatsoever.

iv. That you are not impersonating any person or entity, or falsely implying association with another person or entity.

v. That you are not providing obscene, child pornographic material.

vi. That such material does not contain any viruses, worms or other malware.

vii. That such material does not unlawfully reveal any trade secret.

viii. That such material does not compete with IsThisLost’s business interest, nor does it provide any competitor’s information to IsThisLost or publicly through IsThisLost websites or other services.

6. What about your Privacy: 

By entering into this agreement, you agree to keep your account details private. You agree that the IsThisLost service is designed to help you protect your identity, but finally you are responsible for protecting your information. You agree that if you reveal your identity to a “finder” or another party, you are finally responsible for such sharing of information and any personal experiences, costs or events that result from such sharing of your personal information.

IsThisLost Privacy Policy is kept upto date and posted on IsThisLost.com and it’s websites. You agree that you are responsible for reviewing the Privacy Policies of IsThisLost, and that they are incorporated into this agreement by reference.

7. Warranty:

You agree that IsThisLost does not provide any warranty or guarantees or insurance against loss of your belongings or their use, nor does IsThisLost guarantee recovery of your lost items. You agree to use the IsThisLost service after unconditionally and irrevocably releasing IsThisLost from any and all liabilities, claims or damages of any nature whatsoever arising or resulting from your use of the IsThisLosttags,phone number, email and service.

Your only recourse is for you to return the tags within 60 days. We’ll replace tags at any time, if they have failed on account of manufacturing process or quality of materials. Service is provided on an as-is basis, with no guarantee of uptime, performance and or availability in every region.

8. Termination:

IsThisLost reserves the right to terminate service and this agreement at any time for any reason. You may terminate your account with IsThisLost at any time by writing to help@isthislost.com from the your registered email address. You agree that in such a termination of account,later than 60 days, you would not request to refund any amounts paid to IsThisLost. IsThisLost shall keep your personal information solely for the purpose of complying with any legal requests from law enforcement agencies, for a period not less than 12 months from the date of such termination.

9. Governing Law and Jurisdiction:

This agreement and the other Policies and Agreements indicated here by reference are the entire agreement between IsThisLost and a user, including a free or paid Owner, a Finder or any third party using IsThisLost service or any portion of its services. This agreement supersedes any agreement,expressed or implied, oral or written, entered into with the user, with respect to providing the services described here in. This agreement will be governed in accordance with the laws of the United States of America and the State of Texas. By using the IsThisLost service,you are entering into this agreement whereby you agree to the exclusive jurisdiction of the federal and state courts located in Travis County,Texas. You agree to use the services of IsThisLost and enter into this agreement only from territories where such a service is legal. You agree tonotuse the said services or access the websites or other services of IsThisLost if you are in, under the control of, or a national of Cuba, Iran,North Korea, Cuba, Sudan or Syria or you are on the US Treasury Department’s Specially Designated Nationals list or the US Commerce Department’s Denied Persons List or Unverified List or if you intend to engage in supply of IsThisLost products or services to one of these denied nationals, persons or entities. If you access the IsThisLost websites from outside of the USA, you agree to do so on your own volition and in compliance with any local laws, regulations and ordinances.